We want you to love your purchase! If you're not completely satisfied with your décor item, you may request a return or exchange under the following conditions:
Return Eligibility:
Returns are accepted within 7 days of delivery.
Item must be unused, undamaged, and in original packaging.
Proof of purchase (order confirmation/invoice) is required.
Non-Returnable Items:
Custom or made-to-order products
Items marked as "Final Sale"
Refunds:
Once we receive and inspect the item, refunds will be processed to your original payment method within 7–10 business days.
Shipping charges are non-refundable.
Damaged or Incorrect Items:
Please report damages or incorrect items within 48 hours of delivery with photos.
We will arrange a free replacement or issue a full refund.
Return Shipping:
Customers are responsible for return shipping unless the item was damaged or incorrect.
For returns, contact us at support@thecharacter.com with your order ID.