Shipping policy

Order & Cancellation

·         Once an order is placed, it cannot be cancelled.

·         All sales are final.

Shipping Charges

·         Shipping charges vary based on the category of the product.

·         All orders are shipped from Mumbai, India.

Exchange & Return

·         We do not offer exchanges or returns for any product due to dislike, change of mind, or sizing issues.

·         Kindly review all product details (size, color, description) carefully before placing your order.

Shipping Timelines

·         We aim to dispatch all orders within 24 business working hours across India.

·         Saturdays, Sundays, and public holidays are not considered business days. 

Prepaid Orders

·         Prepaid orders are delivered within 7–10 working days across India, subject to shipping partner timelines.

·         These timelines are indicative; delays may occur due to external factors beyond our control (weather, strikes, logistics issues).

·         Some areas may be non-serviceable or may attract additional shipping charges—please contact us to confirm before placing an order.

·         Certain furniture items or “Enquire Now” products may require special handling and custom shipping solutions. For assistance, contact us at +91 7039000808

·         Cash on Delivery (COD) Orders

·         COD orders are delivered within:

·         Mumbai: 2–3 working days

·         Rest of India: 10–12 working days (subject to courier timelines)

·         COD is not a trial service; full payment is required at the time of delivery.

·         Refusing a COD order may lead to deactivation of the COD option for future purchases.

·         Our team will contact you to confirm your COD order:

·         We will make two attempts to reach you.

·         If unconfirmed, the order will be automatically cancelled.

·         Open delivery is not available, as deliveries are handled by third-party logistics providers.

·         COD is available for orders up to ₹20,000 only.

Damaged or Incorrect Product

·         If you receive a damaged or incorrect product, please notify us within 24 hours of delivery.

·         Ensure you take photos and an unboxing video as proof, and share them with us at:
📧 sales@thecharacter.in 
📞 +91 7039000808

·         Once the complaint is verified and deemed genuine, we will initiate the replacement process. Incase of non-availablity of the product, a store credit of the same amount will be provided.

Incorrect Address / Return to Origin

·         If an order is returned to us due to an incorrect address or pincode, the customer will be responsible for the reshipping charges.

Additional Information – Please Note

·         Policy Updates:
We reserve the right, at our sole discretion, to update, modify, or replace any part of our Shipping, Exchange, and Return Policy by posting revisions on our website. It is the customer’s responsibility to review these policies periodically for any changes.

·         Right to Refuse Service:
We reserve the right to refuse service to anyone, for any reason, at any time, without prior notice.

·         Official Website:
Orders are serviced only through our official website:
🌐 https://thecharacter.in/
We do not accept or process orders nor are responsible for any orders placed through any other platforms or websites.

·         Shipping & Service Region:
We currently ship and service orders only within India.

·         Website Content Accuracy:
While we strive for accuracy, there may occasionally be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotional offers, shipping charges, delivery timelines, or availability.
We reserve the right to correct, update, or cancel such information at any time—including after an order has been placed—without prior notice

If you have any further questions, we’re always here to help!